Unprofessionalism at its highest

Dear Cell c You have legit proven yourselves really *********** AGAIN I got ****** last year december and was ****** of my iphone 7plus I reported it, got it blocked, sent and filled every document required of me thereafter paid my excess fee of R1578 was told I'd get my phone after 5-7working days its now February!!! I call numerous times then get through to a consultant called Ndivhuo who tells me they will be sending me an iPhone 7, I correct her and tell its the plus and then my nightmare began. She told me that I was under insured for the plus and that the phone I qualified for was R9000-R12000. shocked and now annoyed I tell her I app**** for an Iphone 7plus and got approved by the system I spoke about my package with the consultant at cell c by the Name of Winnie who then explained to me that I would be paying higher for insurance soming like R250 I agreed and the ONLY thing I asked her to change was to lower my data package from the 1G deal as I have a router and dont really need it. she told me she did it I then signed the contract and walked out with an IPhone 7plus. Now I'm being offered iPhone 6's and a 7 why??? Cell c made the error on their side because Winnie clearly didn't change the insurance amount on her side as agrees up and I dont know how or why but now its become a nightmare for me to get my phone I then get told by Ndivhuo, a consultant at insurance, after telling her I paid my excess fee that my excess fee that was sent to me was incorrect and that the consultant that sent it did not double check for the correct amount!! So in my understanding at C-surance and the Cell C store just do things without checking nor verifying which means I could be double charged for excess fee and wouldn't know as a customer. I then asked to speak to Busisiwa, former person and Team Leader who helped me from my previous struggle with Cell C when they took my phone in for four whole months for repairs and **** and said that I rejected excess fees in the end, I was told she had been promoted by the new team leader, Britsy who I spoke to for close to an hour and a half who number one did not sound sympathetic to my concern in terms of my phone infact no one did all they told me and were more concerned about was that I needed to pay the difference of R2000 to get my 7plus back which when I explained to him that it was not my fault that Winnie did not capture the correct amount and that the wrong excess fee amount was given to me he kept telling me to understand and I'm thinking understand what that I must now pay for a ***** up on Cell C's side ? I truly have had nothing but the worst experience as a customer with Cell C ever since I signed with them, terrible network, poor customer service, lack of customer sympathy and concern, and now added to the list shady as well, the insurance company and the actual store in sandton have little to nothing of a relationship with each other no one knows what's going on on both sides its always a they said, we said situation. I dont trust Cell C with my financial choice to stay with them as a network provider. I have a colleague who also has a proof of payment that insurance can't find, I mean who's system is this ? Another colleague is still waiting on his phone to come back from repairs since last year he even ended up buying a new phone. Cell c you guys need to re-evaluate your systems and methods in which your staff are capturing data on a daily and form better relationships with yourselves and the insurance providers so customers aren't at the receiving end of poor customer service due to lack of communication between the two. Please do resolve my matter or I will be taking my copy of my contract to a legal entity to seek advise on how to approach and resolve this situation. I'm appauled once again and at no shock close to being completely over cell c as a network in total. I deeply deeply regret getting an upgrade in hind sight I should have not upgraded and went to another service provider. I'd rather pay outrageous amounts for a phone and get proper customer service and immediate assistant than have to deal with this mess at Cell C its really Sad because I used to be such a fan of this network provider. Cell C can contact me on ********** 551 or email me on ********** should they have a solution to my problem.