Unprofessional staff

<p>I see there are other people who experienced the same...</p> <p> </p> <p>Took the data contract on special that was going for R99 pm with lte router. I didn't even get the router because at the time I signed the contract I was told that they ran out of them. </p> <p> </p> <p>A month later I received a bill for R243!</p> <p>R43 was charged for the additional calls that I made... but why R200 for my monthly subscription??</p> <p> </p> <p>I started to chase up on this in the beginning of July - called the customer service multiple times, went to Bayside Mall and Canal Walk branches, called the Billing department 3 times and eventually on 27 July received the confirmation email from LUNGISA NTSHWANI (Manager of Billing departement) that there was a MISTAKE and she escalated the matter with a ref number: TT ********** 435. She promised to call me back asap but I never heard from anyone from Cell C since then!</p> <p> </p> <p>I sent another follow up email last week on 8 August but still no response! What a poor service! </p> <p> </p> <p>In my opinion Cell C staff is super unprofessional, starting from rude customer service operators that are unable to answer simple questions and up to the management - the manager of Billing dept didn't know why I was overcharged and still didn't respond on the issue that's been logged directly with her a week ago!</p>