Unprofessional service. (Or no service)

After numerous phone calls, wasting my money, to the Cell C fiber call centre over a period of two months regarding the interruption of my fiber service I decided to send an email to the support department on 28/09/2020. Now, 16 days later nothing has been done to assist me. Just spoke to Limbo at the call centre who informed me that the complaint is still in progress. He refused to explain why nothing has been done in 16 days since I sent my email nor could he tell me when my problem will receive attention. On a request to speak to someone from senior management I was told that he will have to send an email requesting someone to call me back, this can take 48 hours. They also refuse to refund me for the time I did not have service over the past two months. I wanted to cancel the contract but then I am letting them off the hook. Will report this to the consumer council. Maybe that will help, although I doubt it. I have never dealt with a more unprofessional company before and cannot advise anybody to deal with these people.