unprofessional service

<p>I was appauled at the unprofessionalism and bad attitude of the staff at CELL C, Mall at Carnival Store. For a moment I thought I was asking for help from a street vendor at the side of the road, that would have made more sense to me.</p> <p>I went to your store at Mall @ Carnival, there were 3 ladies standing and having a chat, clearly I interrupted, them, very annoyed the lady turned to me, without greeting. I asked if she could assist, as I contacted the call centre, and they requested I go to my nearest store for assistance.</p> <p>The trainee lady tried to help, but could not, she asked for help from the senior lady who in turn mumbled something in zulu, not realised I understood every word, telling them that I was annoying her and other words that I would not repeat online. Then she turned to me and said she cant help, I asked her why she raised her voice and said dont you understand you need to contact the call centre, we are not technical, I explained to her it was not a technical issue, before I could explain, again she mumbled something to the other two ladies(very very nasty and ugly comment again in her language) about me. I then said to her I think you very rude and unprofessional and this while you training somebody. I then asked for her full name as only her first name Nthabiseng was on her name badge, very loud and ugly she screamed at me, My name is Nthbiseng from Cell c mall @ carnival and the other two ladies had a good laugh, at the manner in which she was humiliating me. She then said its company policy not for them to give out their surnames to anybody. All of this was captured on camera, I hope as there are cameras in the store. I have never been so humiliated in my life. I am shocked at the level of unprofessionalism and the level of literacy, as the other lady that part of all this was as I was informed the Manager. The staff of this store in my opinion has a pitbull mentality, and no sense of customer care. They are such angry people, that are clearly not called to be front line, dealing with people. Maybe if you take time to watch your cameras closely at the attitude not only to me but to other customers as well, you might realise how much business your store is loosing because of Nthabiseng and I think the other lady is Violet or something with a V.</p> <p> </p> <p>They definitely have no sense of professionalism.</p>