Unprofessional service

<p>The service I received from the cellular network is unprofessional as they took credit from my account which I did not give authority to and according the the cellular network it was via a telephone call. We all know that they say they might use the call to be RECORDED but when I ask if I may listen they can't provide it.</p> <p>This is unprofessional, I did not even have a credit score of more than R300-00 per month but for two consecutive months they took more than R800-00 each month. They keep on delaying to provide me information about my query.</p>