VM
VALERY M

1 reviews | Active since Nov 2014

03 Aug 2015, 16:38

UNPROFESSIONAL CALL CENTRE AGENTS

i am realy unhappy with the service at cell c,i have to call cell c time and again and they tell me diferrent things about one thing.but friday,they really got me fed up.i call the technicial call centre, where i speak to Thembiguhle,so said she would help me than she hangs up on me.so i decided to call again and i get through to her again, she tries to help then puts me on mute for me to think theres a bad signal.then i hang up and call again,this time, the call comes through and she doesnt speak and i believe it was her again. i have really had now with cell c and will be cancelling my 2 contracts.

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Replies (1)
Cell C
Cell C's reply04 Aug 2015, 07:09
Official
Hello valerym,

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication soon.

Regards
Cell C | PN

Best regards,