Unprofessional call center | Forcing clients to remain

<p>Since 2015 I was on a smart chart 100 with Cell C for which I was debited a monthly R120.</p> <p>I did not get a handset from Cell C. This was only for minutes.</p> <p>Since begininning of 2017, I have been trying to move the number to prepaid as I wanted to port to another network.</p> <p>Cell C gave me such a run around. It`s as if they wanted to force me to remain a Cell C client.</p> <p>On the 4th of February 2017 I gave notice to Cell C that I wanted my number to go to prepaid. I was told that the number will go on prepaid on 31 of March 2017.Sadly come March 31st the number didn`t go to prepaid!</p> <p>I went to the Cell C store @ the Grove mall and the staff members shared my frustration. They all pointed fingures at the call center.</p> <p>The number finally migrated to prepaid on the 30th of April. I received an SMS from Cell C confirming this. I was able to port to Telkom on 01 May 2017.</p> <p>Strangely on 02 May 2017, Telkom debited my bank acount of R120! This makes no sense. How does Cell C plan to load minutes on a number that`s not on their network???</p> <p>I have called their call center who were also baffled. They gave me a case reference ********** 755</p>