1 reviews | Active since Jan 2013
Unprofessional behaviour
On 2020/10/28 I received a call from Cell C commending on the outstanding way I handle my account. Unfortunately I did not take the centre agent name. When he asked if have have got any issues I said the only issue I have is regarding my wifi contract. I explained to him that I received calls from Cell C during June and July informing my wifi, at which point I said i don't want to upgrade. The then consultant then offered me a deal 10g and 10g night for 149.00 on a month to month contract. I accepted that. when i explained it to the consultant yesterday, he said to me it is a 24 month contract. I told him that that is what was offered to me which I accepted at which he started laughing and told me I dont understand they don't have deals like that. Funny though because I actually took a screenshot from Cell C catalogue where they do offer that. I again said to him that it was a month to month contracted and again he started lauging. I got annoyed and unfortunately, (and I apologise), said to him he is F..... rude, as he phoned ME to enquire and not the other way around. He has got zero customer inclination and I will in the near future be changing my service provider. Like I said previously, Cell C have lost a long term client. I am appalled at my behaviour but even more so by his.
Thank you for getting in touch with us.
It disappointing to learn the above and certainly not the standard of service we want for our customers.
Apologies for the service you have received.
We'll address the issue with our teams to rectify the behavior.
^YM
Thank you for getting in touch with us.
It disappointing to learn the above and certainly not the standard of service we want for our customers.
Apologies for the service you have received.
We'll address the issue with our teams to rectify the behavior.
^YM
