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Amanda N

1 reviews | Active since May 2025

26 May 2025, 15:04

Unprofessional behavior

Im very dissatisfied and disappointed with the new call centre that has been open to recruit for cell c at Mount Edgecombe. There was a post for vacancy that was put out for people looking to work for cell c call centre agent with cell c experience. The level of ****** and disrespect from the recruitment team is disheartening. I was one of the agents that app**** for the position. Apon going there they asked us if we were there for cell c vacancy and we said yes and the ladies rep**** with perfect. I went in and the the 2 ladies that did my interview asked me about my experience with call centre and specifically about cell c and I rep**** with my experience and after the talk the other rude lady asked if I was applying for the position because we know that cell c have encentives, I mean what kind of a question is that. She went on and said no you guys from this particular company are all running here now because y’all know that cell c has incentive and you make a lot of money. She went on and on. At the end she said no they are not taking for cell c at the moment but they will slot us in another campaign and rudely asked if that would be fine. After I asked about the cell c post she asked “ do you want a job or what?”. The sad part is that people with actual cell c experience were not taken because they are coming from a certain company but people without experience were taken. I mean they had the post and specifically said only applicants with cell c experience should apply. I felt as this is unfair and unprofessional from the recruitiment. They are rude, unprofessional and judgemental

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Replies (3)
Cell C
Cell C's reply26 May 2025, 16:14
Official
Dear Amanda Ngongoma,

Thank you for sharing your experience with us. We are very sorry to hear about the treatment you received during the recruitment process at the Mount Edgecombe call centre.

To assist us in investigating this matter thoroughly, could you please provide the name(s) of the recruitment team members involved?We take your feedback seriously, as it does not reflect the values or standards we uphold at Cell C. Once we have this information, we will escalate your concerns to the appropriate department to ensure they are addressed promptly.

Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this.

Kind regards,
Cell C | CW
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Amanda N's update26 May 2025, 16:49
Reviewer Update
It was ms Pillay and Ester
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Amanda N's update26 May 2025, 20:58
Reviewer Update
Its a call centre, international call group(ICG).