KD
Kim D
1 reviews | Active since Apr 2013
09 Jun 2024, 10:05
Unprofessional behavior
I'm completely disgusted by cell c taking advantage of elderly 80 year woman who has dementia. No matter how I try cancel a contract that a consultant forced my mother to take out. I can't do as I'm in the uk. I've asked for 5 days for someone to call me and eventually they call on a Sunday morning while in church. My mother doesn't have permission to make any financial decisions as I have power of attorney on all her financial affairs. I will now write to news 24 and expose how cell c take advantage of the ederly and force them into contacts.
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Cell C's replyOfficial
09 Jun 2024, 10:33Dear Kim Dunlop,
Thank you for contacting Cell C.
We deeply regret any distress or inconvenience this situation has caused you and your mother. Kindly be assured that we are taking your complaint very seriously, and our Team is attending to your complaint that was received via Facebook. We have been trying to reach you to resolve this issue, but we have not been able to connect with you. We sincerely apologize for any inconvenience our timing may have caused.
As per interim feedback from our Team, we understand our Team has finally managed to get hold of you and the matter is being attended to. Feedback will be communicated to you and your mother once the query has been fully resolved.
Regards,
Cell C | GN
Thank you for contacting Cell C.
We deeply regret any distress or inconvenience this situation has caused you and your mother. Kindly be assured that we are taking your complaint very seriously, and our Team is attending to your complaint that was received via Facebook. We have been trying to reach you to resolve this issue, but we have not been able to connect with you. We sincerely apologize for any inconvenience our timing may have caused.
As per interim feedback from our Team, we understand our Team has finally managed to get hold of you and the matter is being attended to. Feedback will be communicated to you and your mother once the query has been fully resolved.
Regards,
Cell C | GN
Cell C's reply09 Jun 2024, 10:33
Official
Dear Kim Dunlop,
Thank you for contacting Cell C.
We deeply regret any distress or inconvenience this situation has caused you and your mother. Kindly be assured that we are taking your complaint very seriously, and our Team is attending to your complaint that was received via Facebook. We have been trying to reach you to resolve this issue, but we have not been able to connect with you. We sincerely apologize for any inconvenience our timing may have caused.
As per interim feedback from our Team, we understand our Team has finally managed to get hold of you and the matter is being attended to. Feedback will be communicated to you and your mother once the query has been fully resolved.
Regards,
Cell C | GN
Thank you for contacting Cell C.
We deeply regret any distress or inconvenience this situation has caused you and your mother. Kindly be assured that we are taking your complaint very seriously, and our Team is attending to your complaint that was received via Facebook. We have been trying to reach you to resolve this issue, but we have not been able to connect with you. We sincerely apologize for any inconvenience our timing may have caused.
As per interim feedback from our Team, we understand our Team has finally managed to get hold of you and the matter is being attended to. Feedback will be communicated to you and your mother once the query has been fully resolved.
Regards,
Cell C | GN