YM
YONELA M

1 reviews | Active since Jul 2015

30 Jun 2017, 15:20

UNPROFESSIONAL AND USELESS

<p>I have never experienced such incompitence in my Entire life.</p> <p>I lost my device and called CellC to blacklist it and was told that my sim card that i bought and rica at a CellC store is not registered on my name, how is that even possible.This is cousing a huge inconvinience for me as i need to claim for the phone with my insurer within 48 house and CellC is telling me that they can only blacklist the phone within the next 2 business days, which is next week.....like seriously, why must one be inconvinieced because of an internal error. The two ladies i spoke to on the phone are like stupid robots who refuses to see reason, i mean why my i be inconvinienced because of an internal error???</p>

0
Replies (4)
Cell C
Cell C's reply30 Jun 2017, 15:33
Official

Hi Yonela

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist.

Regards

Cell C | PN

Best regards,

YM
YONELA M's update30 Jun 2017, 16:00
Reviewer Update

Thank you Sikhumbuzo for contacting me, please note that the form has not come through.

my email address is *** alternatively ***

YM
YONELA M's update03 Jul 2017, 09:47
Reviewer Update

I would like to say thank you, my query has been resolved and i am now happy.

I just hope this will be a lesson to CellC, a customer does not need to start complaining before they get the service they deserve.

Cell C
Cell C's reply03 Jul 2017, 10:04
Official

You're welcome and thank you for allowing us the opportunity to assist.

Have a a great day.

Regards

Cell C | PN

Best regards,