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Anlicha W

1 reviews | Active since Apr 2022

21 Apr 2022, 14:45

UNPROFESSIONAL AND UNSATISFYING CUSTOMER SERVICE

I have a cell c contract , they suspended my account due to outstanding payments ... I DID NOT receive any sms's or emails nor phone calls regarding a issue with my contract. Went to Tygervalley centre, so they told me I am outstanding February and March 2022 but I have the ALL my cash slips proof of payment, then they said again I am outstanding September and October 2021 - NOW they telling me I am outstanding July 2021 BUT I have the proof of payments for all these dates - the customer care people is so impolite and unprofessional, it is ridiculous - I need my phone connected so that I can work , atm I have no access to my cellphone AND IF my account is "outstanding" WHY weren't any contact made with me , and why didn't Cell C tell me there is a outstanding amount, but they want to do it Now ????? I have 3 logged complaint numbers but getting no feedback!!! I am 5 different dates im given , this is dishonesty and **************** - I see no point in a contract with Cell C - my data runs out by the 5th of each month then I must buy data which is expensive - worst is I have wifi at home so where is my data disappearing to ????

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Replies (4)
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Anlicha W's update22 Apr 2022, 07:36
Reviewer Update
The exact same thing happened to my brother during covid time , and he has a debit order - really not happy with the customer care department, they jump from date to date and they are rude

Tygervalley cell c emailed the requested pop tk the customer care line so they gave a different month outstanding- they are literally *****ing me around , can they read or are they just not properly trained for their position ??
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Anlicha W's update22 Apr 2022, 07:59
Reviewer Update
Please tell me which month refect outstanding on your system
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Anlicha W's update22 Apr 2022, 14:18
Reviewer Update
Awaiting a reply .......
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Anlicha W's update24 Apr 2022, 21:45
Reviewer Update
Still awaiting feedback ....