1 reviews | Active since Dec 2022
Unprofessional and pathetic service
I was called on the 14th of Feb for a new cellphone contract, same day it was approved was told it will be delivered on Monday latest Tuesday which is the 18th, I waited nothing, the same week I called again, they told me to wait for 3 to 7 working day , I waited nothing , I called on Friday i was told that the contract was cancelled, haibo how and mind you i have already accepted the Debi check mandate , no one notified me of the cancelled phone until I called. The following day i got a call from them, cell c they said there was a mistake my contract was not cancelled and and and, I was told to wait another 3 to 7 working days, its a 4th day today I haven't heard anything from them! That is how unprofessional this network provider is!!!!
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience and frustration you've faced throughout this process. We understand how disappointing it must be to encounter such delays and confusion regarding your contract and delivery.
Please rest assured that we are taking this matter seriously, and we are escalating it to our support team for immediate attention. We will ensure that you receive clear communication and timely updates on the status of your contract and delivery.
We truly appreciate your patience as we work to resolve this, and we will do everything possible to expedite the process.
Once again, we apologize for the inconvenience, and we remain committed to providing you with a better experience moving forward.
Regards
Cell C | CW
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience and frustration you've faced throughout this process. We understand how disappointing it must be to encounter such delays and confusion regarding your contract and delivery.
Please rest assured that we are taking this matter seriously, and we are escalating it to our support team for immediate attention. We will ensure that you receive clear communication and timely updates on the status of your contract and delivery.
We truly appreciate your patience as we work to resolve this, and we will do everything possible to expedite the process.
Once again, we apologize for the inconvenience, and we remain committed to providing you with a better experience moving forward.
Regards
Cell C | CW
