Unprofessional and *********** Cell C

Good day all

I feel that they are completely unprofessional and incomepetent.

I have recently taken out a Cell C contract for the first time, I do not suggest anyone take out contracts with them as they do not care about the customer as well as working through the correct channels. With taking out the contract I had set up the payment plan to be made via debit order which is quick and easier.

It was round about the 4th month of owning the phone and just one day out of the blue, I was not able to place calls or make use of my monthly data. It was then that I enquired about it as to why my account has been suspended without communication. I had then noticed Cell C has not been debiting my account or even attempted to as I had always money in my acccount. After a few countless amount of phone calls of wanting to make a payment as I make use of the phone for work purposes. I forever get transferred between different Cell C departments trying to make a payment to then find out that my account has been handed over to debt collectors without communication and that I am now blacklisted for an agreement that Cell C has not been able to stick to. They now refuse for me to make any payment and I quote from the consultant over the phone that: "You cannot make a payment via internet banking as Cell C does not have a manner of tracking it", when, on my banking app, they are already listed as beneficiaries and i had tried to confirm the banking details as well as the email address in which you send a proof of payment to. I am horrified by this terrible service as I was trying to buy a house and now unable to because I am now blacklisted without any communication whatsoever from Cell C. To date, I have received only 1 invoice now after all the drama with a closing balance of R6 666.22 and do not know to proceed further with this, any advice will be highly appreciated.

Kind Regards J. McIntyre