Unprofessional and ********* is an understatement.

I was given a phone on the wrong contract.<br> I was promised a free external harddrive now the Cell C Rep Thabile (durban) is giving me a run around.<br> My contract was then migrated to another contract without my authorisation.I also havent been given information on how both of these contracts work.<br> I then had to deal with a sarcastic and condescending call centre agent from cellc, she said her name was Cohen Mabunda.<br> The information given to me by agent is different from smses I got from cellc.<br> CellC smses say I have been recharged with R60 and R55 airtime to use for smses, calls and data. But ive tried three times to buy data this morning with that airtime but I cant.<br> 1. I want someone with authority from cellc to call me.<br> 2. I want an apology, an explanation and a way forward because believe it or not I am actually one of those fools who genuinely love the cellc network. Thats why I had no problem with porting. But now im starting to regret my decision.<br> 3. The only contract I was supposed to be on was a contract that allowed me to add airtime if I ran out of the monthly value I was given. <br> 4. I also want to be on a good tarrif plan.<br> 5. I asked the rep abt insurance, no answer.