Unprofessional

I'm not normally one to write a review but after my experience at Cell C Gateway i felt the need too. I went to the CelllC to renew my existing contract and was assisted by Ashlen who was quite competent. As he assisted me his colleague named Ashna attended to an older lady who came in. She was rather curt and short with the lady and I couldn't help but notice as I am also in the service industry and that is not how you would speak to a customer. She assisted the older lady with one query and then got up as to dismiss her. The lady still sat down as she was confused cos she also asked to buy airtime. After realising this Ashna came back to assist her.

After the lady left, Ashlen then proceeded to ask his colleague if she knew who this lady was. They then began to have a conversation while I sat there waiting for my renewal. Ashna began moaning at Ashlen as to why he didn't tell her cos then she would have been 'nicer'. This lady was one of the managers mother-in-law or something to that effect. She then began to get even more irritated at Ashlen cos there was an issue when a certain managers sister that came into the store (probably as a mystery shopper) and the service was not upto standard and the manager hit the roof about it and they all got into trouble. After they discussed all of this in front of me, the customer, he then completed my renewal.

On returning at the end of october to set a limit on my contract, I was unfortunately greeted with that 'very friendly' face of Ashna. Not even a greeting or a smile, all she said was 'how can I help'. She looked like she had a bad day, or just didn't want to help or even be there. I told her what needed to be done, she didn't even make eye contact with me. Once I changed my tone to irritation she automatically changed hers to being nice and added a smile!! Too Late!!!

I have been to the CellC in Springfield Park, they were helpful even though I didn't take my contract with them and their store was under renovation.

Its not rocket science. You're in a service industry, at least smile and be polite. She was Rude and looked miserable. Not the kind of face you want to see when you walk into the store. Her attitude needs to change especially if she's a manager!! One thing is for sure, I will not be going to Gateway CellC Again!!! I do hope this reaches the right channels just so nobody has to experience service like this.