Unpleasant C Surance experience

<p>Good day</p> <p> </p> <p>I require urgent assistance.</p> <p> </p> <p>My phone got lost on Monday, 19/09/2016 between 16:00 and 18:30. I was at Ackermans and Pick & Pay in Primrose, I went back home but could not find my phone. I immediately contacted Cell-C to blacklist the phone, but not my sim-card as it was not in the phone. When I spoke to the lady on the phone I asked her what I need to do. She instructed me to give the IMEI as well as ITC number to the police when I go to do an affidavit. I then need to get the case number ONLY, fill out the insurance claim form and send it through.</p> <p> </p> <p>This was sent on Tuesday, 20/09/2016 at 07:47 am. I contacted Cell-C insurance at around 10:00 am to find out if it was received. A lady then instructed me to get a copy of the affidavit and send it through. I told her that this was in impossible task as I then had to go back to the police station after work and who knows if they will be able to give me a copy. As per the claim form you have to provide all the SAPS details i.e. area, contact number, ITC number, case number. Surely you investigate and get a copy, not send me up and down?!</p> <p> </p> <p>I then contacted Cell-C insurance again at around 13:00 whereby a lady (very rudely) told me that I was told before that I must send a copy of the affidavit as well as a copy of my ID. This was once again news to me.</p> <p> </p> <p>I would suggest that you actually train your staff on your policies and procedures and not make your PAYING CUSTOMER phone and run around!!</p> <p> </p> <p>On Tuesday, 20/09/2016 at around 17:30 I went back to Primrose SAPS to try and find a copy of the affidavit. They then told me that they send all documents away for filing so some area close by, but could not give me a proper address or building name or anything.</p> <p> </p> <p>Please contact me immediately so that we can resolve this as I am currently without a phone and need one urgently!</p> <p> </p>