Unpleasant and unprofessional Customer Care Agents

Today 19th January 2024, I had called the customer service line(084135) to conduct sim swap as my sim stopped being active, and I was informed it is damaged. A long serving client of Cell C, I am so disappointed at the manner my calls where handled by Bathabile who was dearly rude on the phone clearly was not willing to assist. Mbali tried even though I got the feeling that she had converse with her ****orker regards my frustrations on the matter. How does one fail the authentic questionnaire without being provided adequate feedback which question is incorrect. This is the first time I receive such unpleasant and self-centered response from your customer care operators/agents. And I was informed to call back after 24hrs, this is just absurd service.