Unpaid debit orders

From the beginning of this, I have been struggling with Cellc due to my debit orders that didn't go through my bank account because there were insufficient funds in my account.

I have written endless emails to Cellc, the emails were to make them aware that I am behind with my payments.

They responded by saying I should make arrangements with them. I did that but that fell into deaf ears. On Friday the 25th of this month, I personally went to Maponya Mall Cellc. It took me 3 hours of sitting waiting for one of thier agents in their call center to assist me.

Finally a lady came through and said they are receiving high call volumes, however she will call me herself @ 3:00pm on the same day. No call came through at all until today. They have a tendency of saying they tried calling me on the 2 cellphone numbers that I gave them but they can't get through. It's a big big lie, those 2 phone are functional. I am getting call from other companies, why is theirs not going through??? All they want to do is to delay the payments so that they can charge me fee's due to the arrears.

CAN CELLC PLEASE DO THE RIGHT THING FOR A CHANGE.