Unnecessary mistakes that can be avoided 🤦♀️

I am so shocked that it has been only 7days into the NEW YEAR yet we are being frustrated by minor things that can/could have been avoided.

I called Cell c yesterday after seeing a statement that says i have to pay R787 on the 16th of Jan,Whereas my contract ended in December 29th.and the debit was on 15th of R618. I called Cell c in October to inform them that I DON'T want an upgrade and ill be canceling my contract of which they told me if I cancel I will have to call a month before the contract ends. On the 29 of November i called them to let them know that im canceling it. my package was R564. In December it changed to R618 and i thought since they are canceling maybe other charges are being included. Just yesterday when I called, in the middle of a call i received a delayed sms that says i am eligible for an upgrade on 30 /09/2022 and the agents on the other hand r telling me that I did Not cancel. If only I could do a screenshot,so who is at fault cause Now it's causing me to pay an unnecessary amount that could be avoided. Since I want to take another contract but for data only this time. Logically thinking why would I want to take a package of R560 for a device and 2 simcards to end up paying 787 for data only🤦♀️.

Why make us run around when the contract has ended... From the reviews Cell c will lose loyal customers because of *********** stuff. Unless CELL C is on it's own is a ****🤔

I am not sure who is sabotaging who ( cellc or cell c agents) for the 2years that I have had a contract with them i never struggled with network or any other problems so I want to resolve this before it becomes a problem.