1 reviews | Active since Jul 2015
Unnecessary addition charges
I am having a bad experience with cell C contract that I have , this company is so ruthless when it comes to payment I can wait for my contract to be over with them .I noticed they just randomly go debit your account as soon as one debit order at the month end fails just once I had this experience and they just keep on going to my account till they got Thier money and every time they add additional charges of failed debit order. Hence I changed my bank details and sent an email stating I will be paying my account without a debit order , and this company keeps doing the same thing every month claiming failed debit order so my account is permanently increased with this R70 .This is grossly unfair and very *********ly. And I always pay a little above the amount due .
Thank you for reaching out and sharing your concerns. We apologize for any confusion regarding the debit order and additional charges on your account.
It appears that the issue arises when payments are made after the debit order date, which unfortunately results in a failed debit order charge. We understand that this can be frustrating, especially with the added fees, and we would like to assist you in resolving this matter.
We’ll be in touch shortly to help clarify your billing and find the best solution moving forward.
Kind regards,
Cell C | NZ
Thank you for reaching out and sharing your concerns. We apologize for any confusion regarding the debit order and additional charges on your account.
It appears that the issue arises when payments are made after the debit order date, which unfortunately results in a failed debit order charge. We understand that this can be frustrating, especially with the added fees, and we would like to assist you in resolving this matter.
We’ll be in touch shortly to help clarify your billing and find the best solution moving forward.
Kind regards,
Cell C | NZ