Unnecessarily terrible Service

<p>I had purchased a tempered glass for my new cellphone at Cell C Westgate Mall, Horizon on 22 October and the consultant attending to me put it right in the shop, on 25 October the glass came off and that weekend I visited the shop and met the branch manager who advised that I need to speak to the consultant that helped me, he took my details [this on a piece of paper] and promised that he will let him call me by Wednesday but no call came. I googled their number and struggle to get through eventually was referred to Clive who was helpful, advised that they need to replace but they had no stock, will advise once stock was in. I waited a week, no call, called and asked for him, still no stock, visited the shop and met Clive in person still no stock. I however kept calling and eventually he confirmed there was stock and for me to go in for a replacement. I went in on 26 November [More than a month later] and met Clive who advised that I must speak to the branch manager for authorization, shouldn’t this have been done instore already? Well, he was busy with a client and I had to wait for over 30 mins when he came to my disbelief he told me he needs to get authorization from the regional manager, like for real? I said alright and he would call me on Monday by 1500hrs [that was 28 Nov], I have had no call to date thus resorting to Hello Peter for help. At this point I no longer require the replacement rather the refund, some might think its small money but this is my hard earned money and if I did not get to enjoy the product why waste it. Require feedback by end of the week or will have to resort to CPA for intervention.</p>