Unlimited Calls for a Small Problem

Dear Cell C, Reference/Case Number: ********** 078

One Case Number -Plenty telephone lines attached and

This is the only or I thought the only way to communicate with Cell C Customer Account details department.

After numerous phone calls since I laid a complaint from Cell C to me, Cell C still can't solve my problems or even try to solve my problems. Cell C Customer Care Thank you for the 20 Phone Calls I received.....But does not help nor try me to help to get to the Accounts department.

If you ever struggle with an account query, don't even waste your time phoning Cell C. Don't even waste your time listening to"Well we have to first inform our Technical Department after they confirmed the Network is really a Problem, Accounts will rectify your account"

Till to this day I have only had the worst experience I could possibly ever imagine. After confirming with me over the Phone that my Area where I am located is on the edge of your Coverage and Confirming that Signal in Middelburg Mpumalanga is extremely poor and beyond repairable, Cell C still contacts you from the Cell C Customer care Line and tells you 500 stories that will make U Puke.

Just do me a Favour Cell Ce and go do research on case No: ********** 078 , before phoning me. Go and listen to all our recorded calls and you will clearly UNDERSTAND my experience and severe feelings regarding this issue.

After many calls explaining myself to one person to the other, sometimes taking an hour of my day to explain to the Person that My cellphone Bill went sky rocket because: (I have 6 Cellphones with you guys) Number ONE the Network is Pathetic - AFTER i upgraded (this Year 2017 March/April) this year and being told at the Cell C store in Middelburg Mall, Mpumalanga that the coverage is Excellent in Aerorand Middelburg.

I have had more than 20 Dropp call per day( Cell C charges you per Minute) On the Cell C 800 minutes per package. So 20 dropp call, MINUS 20 minutes of your Package. so 100 dropp call per week equals 100 MINUTES GOING TO WASTE. in MY Business our employees stay less than 5 km radius. When I phone them more than 20 times per day, it goes like this" Hi Peter? Haloo....Haloooo....I HEAR ....Halooooo...halooooooooooooo........HALOOOOOOOO......THEN one o us decide to put down the phone and call again.

Go and add upp my cellphone Bills -After confirming over the Phone a 50% discount on 2 of my main Lines. ONLY 2 LINES, Not to mention my Data Lines from which I phone.....USELESS AND PATHETIC. I can't even phone my own Wife if she Goes to Middelburg Mall. It's like the Dark ages....Wife going to mall ..........no communication for 4 hours!

Welldone Cell C!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I though you help to connect people???????????????????????????????

Please don't contact me and send me 500 times between the call centre and the Technicall department?

Can we cancel the CONTRACT as we Dont get the Service!!!!