******** Upgrade and ******** debit order

I had one contract with you which was ********ly upgraded to which I alerted your ***** department many times of this.

My query is as follows;

On the 17th of October 2021, I received a message on my Cell C number *** that a Cell C phone upgrade was taking place in my name and with regard to the latter mentioned cell phone number. I was at home at the time and had not authorized anyone to upgrade any cellphone contract on my behalf. I immediately contacted the Cell C customer care helpline to notify them of this issue. They advised me of the procedure to be followed and the documents which had to be submitted to their ***** department. I submitted all the documents by at least the 19th of October 2021.

To my surprise I discovered upon my visit to the Cell C branch in Centurion, Pretoria ,that another Cell Phone upgrade had taken place in my name on 20 October 2021 which is a few days after I had telephonically and via email notified Cell C about the ***** which was taking place. I am currently debited an amount of R2396.45 in respect of two devices from Cell C which I had not taken or authorized to be taken in my name.

My concern is that Cell C had almost two months to resolve this issue and furthermore I took all steps to timeously alert them of the ***** which was taking place, to which they failed to act swiftly. I notified Cell C immediately when the ******** upgrade was taking place and nothing was done to assist me in fact resulting in another device being taken out in name a few days later. Until now I have not received any feedback from Cell C despite sending them numerous emails, visiting their store and calling the customer care line.

Furthermore, I am of the strong suspicion that Cell C compromised my Personal Information since the above mentioned Cell C number was my additional number and only known by Cell C and a very few close relatives for emergency purposes. This leak from Cell C comprised my Identity and their very slow response has resulted in further misuse of my Identity Documents and information.

I seek assistance in at least receiving a response from Cell C as my credit record stands to be damaged at this point, furthermore, I never consented to an amount of R2396. 46 being taken from my account and this has in fact left my bank account in arrears.

Cell C refuses to assist its customers and I am very disappointed at their very careless service and demeanor towards customers. They treat customers very unfairly and often customers are left without any recourse. I am very concerned about the ********* manner in which customers are treated . I have been with Cell C for a number of years and had only one contract with them to which they debited only an amount of R34.00 and currently I am being debited R2396.46 which appears to be a very big jump and should have been investigated by Cell C. Furthermore, Cell C unlike many service providers does not issue monthly statements detailing the amounts owed to them, this I feel is outright disrespect towards its customers. One becomes merely surprised to see an amount of money being debited without any communication through a monthly statement. The only response that I received from Cell C was them blocking my cellphone number without even alerting me, other than that no one has contacted me with regard to the happenings of the ***** investigation.