******** RICA Process

I have recently lost my SIM card, so as per norm I went to a CELL C store (Centurion mall) to purchase a sim card (2015/11/11). I was told that Cell C was giving free sim cards, which was good to hear. The sales person then asked for my details ( Names, ID, address), which he said were for the sim card to be registered. <br> <br> I then called Cell C customer care to do the sim swap. Everything went well until I was told that the sim card was already registered. I explained that this was done in the Cell C store when I got the sim card. I was then advised that it was not registered under my name. After much querying I was asked to get another sim card which I did the following day (2015/11/12/), this time at a PEP store. The same thing happened, sim card was registered under someone else's name. <br> <br> How do brand new sim cards in unopened packages come RICA'd already?? How do someone else's details get linked to a number, I'm talking ID numbers, names and addresses??? Why do the sales personnel not advise the customers properly?? Call centre staff and shop staff provide different information. Petrol is costly.<br> <br> Then Cell C has the audacity to ask whether we'll recommend family and friends??