******** practices

A trust index of 3.1 seems right for this company. I’ve had two issues in the past few months. Firstly they refused to cancel a debit order although the banking act clearly gives me the right to do so, after lodging a complaint with the ombudsman they phoned me and stated that they will make an exception for me, like they are doing me a favor by abiding to the law. The second is when I emailed them to cancel my contract, I gave them two months notice which they refused to except telling me that I must email them exactly 30 days before the contract expires. Again I told them that their response was ridiculous and it needs to be reconsidered, no response. I will of course have to lodge another complaint with the ombudsman after my contract expires.