******** policies

So I got a BlackBerry Passport from cell c in December. Now it's march and my headphone jack no longer works. Cell c tells me I must send the phone in for repairs before anything can happen. I'm not paying R500 a month to sit 21 days without a phone. My phone is defective, and as by the law, the customer protection act, I have the right to demand a repair, refund or replacement.<br> <br> I choose to have my phone replaced. I don't care what your policies are or what procedures you want to follow. The law gives me the right to choose an option. <br> <br> I don't want someone calling me to ask if they can help. If someone from cell c calls me, I want to hear where and when I can pick up my new phone in the pretoria area. I don't want excuses, I want my phone replaced, end of story, no further discussion.