******** policies

I complained before about my phone being damaged and was followed up and was told now that I had to take the phone in to be assessed. Now I didn't like this since I had to ride very far to do just that. But I did it nonetheless and I explicitly requested a replacement and not a repair. So I took it in to your Buccleuch walk in centre, gave the phone in and a while later received a sms saying I can pick up my phone. So I went and retrieved it, happy to have it back, only to find that it was REPAIRED and not REPLACED. This is *******, this is breaking the law. I called the repair centre and they confirmed that the phone has been repaired, which I'll say once again, IS NOT WHAT I REQUESTED. I ASKED FOR REPLACEMENT. REPLACEMENT. REPLACEMENT. REPLACEMENT. Now I'll be nice. I'll give cell c until tomorrow, Tuesday 14 April 2015, to send my new phone to me. I'm not picking it up. No but or maybe or not your policy. I don't give a rats ass what cell c wants. I'm following the law. I'll be waiting for a call to say when exactly I'll be getting my phone. Thank you.