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GS
Geoff S

1 reviews | Active since Dec 2010

01 Oct 2021, 13:09

******** DEBITS TO MY BANK ACCOUNT

Cell C sold me a Tech Assist Contract on the basis that I could cancel after 3 months. I gave notice to cancel in July 2021. They are still debiting my bank account with the monthly premiums, despite several further interactions with them since July. I consider this ******** behaviour on their part.

0
Replies (4)
Cell C
Cell C's reply01 Oct 2021, 15:30
Official
Hi Geoff

Thank you for reaching out to us.

We have received your review regarding the value added service "Tech Assist".

We have escalated your query, our support team will be in touch to assist.

^NZ
GS
Geoff S's update08 Oct 2021, 10:15
Reviewer Update
Still no response to my original post. The support team has NOT been in touch with me, as undertaken by them. Looking through the incredibly high volume of similar complaints posted on Hellopeter since my post on 1 October, it looks to me that Cell C could implode shortly. They are displaying a blatant disregard for the law, for ethics and for their customers. In my opinion, a class action against them is warranted.
Cell C
Cell C's reply08 Oct 2021, 11:06
Official
Hi Geoff 

Our records indicate that Cell C Tech Assist is a value-added service and not a stand-alone contract. 

Would you like us to have it cancelled? 

Regards
^MP
GS
Geoff S's update09 Oct 2021, 10:15
Reviewer Update
Yes .... I want it cancelled.

Cell C's failure to cancel it, after repeated requests to do so, is precisely what I'm complaining about!