******** contractual changers / No coverage

I personally went into the Cell C walk in center in Woodmead to have my query resolved. This was on the 03 of August 2018. TO DATE – it is still unresolved. I signed up for an “UNLIMITED” package with Glo-Cell in Melrose Arch. Everything worked well………………..Up until my account was ceded over to Cell C directly without my approval. Immediately, my set amount for subscriptions charged and I was billed a higher amount, and I could BARELY make use of DATA. I’ve been dealing with Fikile Zulu who point blankly refused for me to deal with a senior manager like I requested. Every month my bank account gets debited but yet I cannot use the services I signed up for. Now that I have been taken over by Cell C directly, my unlimited package and suddenly changed to a 10G package.

I want to speak to the head of Customer Services (if they know what that is)!!!!!!!!!!!!!!!!!! Your service stinks. Pathetic does not even describes your service.