RF
Rupert F

1 reviews | Active since Jan 2019

23 Jan 2019, 11:02

******** billing without explination or even a invoice

After being faithful to Cell C for 7 eight years while experiencing ***** by means of several ******* sim swops, unauthorised content services billed on 2 of my 3 Cell C agreements without any refund, incorrect billing without a explanation or even a invoice I decided not to renew any services with Cell C.

All my agreements expired in September 2018 and I received my last and final 3 invoices from Cell C. I paid all three in full and send them the Proof of Payment.

My numbers were moved to pay as you go and after a while I started receiving threatening text messages from Cell C informing me that I owe them money and that they will take legal action.

I questioned this and they confirmed the amount in email. I asked them for a explanation on the additional amounts. I also asked them to send me a statement or invoice for the additional amount which Cell C ignored. Several of my mail request for a statement, invoice and explination were ignored by Cell C but they continue to send me threats by SMS.

0
Replies (4)
Cell C
Cell C's reply23 Jan 2019, 11:56
Official
Good afternoon Rupert 

We will get someone to contact you and provide clarity.

Regards 
Cell C | PN
RF
Rupert F's update23 Jan 2019, 12:02
Reviewer Update
No clarity required. A valid explination will be a good start. Final invoice received and paid in full! Now Cell C threaten me with legal action for outstanding costs.
Cell C
Cell C's reply24 Jan 2019, 09:24
Official
Lungile has been in contact with you to assist with this matter. She will send the email as per communication.

Regards
Cell C | PN
Cell C
Cell C's reply30 Jan 2019, 13:42
Official
Kindly refer to the email Lungile sent as she could not reach you on your contact number.

Regards
Cell C | PN