******** BILLING

GOOD DAY.<br> I BOUGHT MY SON A SAMSUNG PHONE ON CONTRACT FOR 2 YEARS FOR R349. <br> AFTER 10 MONTHS IT SUDDENLY CHANGED TO R359. <br> THEN AFTER ONE YEAR FROM THE DATE OF CONTRACT I GOT A BILL FOR R620.<br> I ASKED FOR A CREDIT LIMIT OF R50.<br> THE NEXT BILL WAS FOR THE FULL CREDIT AMOUNT. <br> TODAY I REQUESTED A CREDIT LIMIT OF R0 SO THAT IT WOULD BE AT THE ORIGIONAL CONTRACT AMOUNT OF R349, (NOW R359). <br> I WAS TOLD THIS WAS NOT ALLOWED AS THE PHONE WOULD SOFT LOG AND COULD NOT BE USED. <br> I WAS TOLD I COULD REDUCE IT TO R1. <br> THEN I WAS TOLD THAT BY GOING TO 7# MY SON COULD DOWNLOAD ANY DATA WHICH WOULD BE ADDED TO THE BILL<br> THE BILL IS DEBITED OFF MY ACCOUNT. I GAVE ALL MY PERSONAL DETAILS TO CELL C TO REDUCE THE CREDIT TO R1.<br> NOW THEY TELL ME THAT MY SON CAN RUN UP A BILL, ON MY ACCOUNT, WITHOUT HIM PROVIDING ANY DETAILS, AND I MUST PAY.<br> THIS IS ALLOWED EVEN THOUGH I HAVE, IN WRITING, AN EMAIL FROM CELL C, SAYING THAT MY CREDIT LIMIT IS R1.<br> SURELY THIS IS NOT LEGAL.<br> I AM GOING TO FORWARD THIS TO THE MAINSTREAM PRESS.