CT
Charmain T

1 reviews | Active since Nov 2017

18 Nov 2017, 10:16

Unknown Subscriptions on my account

I have been billed with "Content Services" by Cell C for the last 4 months. I NEVER SUBSCRIBED TO THIS! I contacted them, they blocked this on my number, told me they will request the 3rd Company who is billing me via Cell C (MIRA) to refund. Since then I have been charged monthly various amounts, Cell C is just shrugging their should saying I must contact MIRA direct. I have a contract with Cell C, not Mira. Cell C can very well pay over money to them, without confirming with me the customer that I indeed did subscribe to this nonsense. I want my money back and would like to know how can this be allowed. CELL C HAS NOT AT ALL BEEN HELPFUL AND ONLY RESPONDED ONCE I STARTED GIVING THEM BAD REVIEWS!!!! I will cancel my contract with Cell C. Never again I will take out a contract with them.

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Replies (2)
Cell C
Cell C's reply18 Nov 2017, 10:22
Official

Good morning Charmain

You can dial *133*1# to block any existing and future content billing.

We' ll get one of our team members to assist and refer this matter to Mira.

Do expect communication.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply20 Nov 2017, 10:41
Official

Good Morning

Please refer to the email Moses sent you.

Regards

Cell C | VN

Best regards,