1 reviews | Active since Jul 2024
Unimpressed CELL C customer!!!
I have 3 contracts with Cell c for the longest time.. I paid x 3 months installments.. Called the customer service x4 times. After paying the x 3 installments and sending the proof of payment to the collections department, cell c still debited for x 2 installments which was a backlog on my account. Now they are saying I need to call back tomorrow as my payment isn't reflecting and it doesn't show that they debit order went off. To top it off.. I asked how many days will it take for the money to reflect in my account.. They said 14 days. I can't wait for 14 days!!! They should check their damn records, what was the point I sent the pop!! I'm so frustrated with cell c right now and want my refund back immediately.
Thank you for getting in touch.
We sincerely apologize for the frustration caused regarding the duplicate debit order and the delay in resolving your refund.
We understand how concerning this is, especially after you’ve already made payments and provided proof of payment. We have escalated your case to our team for urgent attention. One of our consultants will be in touch with you directly to provide feedback and ensure your refund is processed without further delay.
We value your long-standing relationship with Cell C and appreciate your patience while we resolve this matter.
Regards,
Cell C | MN
Best regards,
Thank you for getting in touch.
We sincerely apologize for the frustration caused regarding the duplicate debit order and the delay in resolving your refund.
We understand how concerning this is, especially after you’ve already made payments and provided proof of payment. We have escalated your case to our team for urgent attention. One of our consultants will be in touch with you directly to provide feedback and ensure your refund is processed without further delay.
We value your long-standing relationship with Cell C and appreciate your patience while we resolve this matter.
Regards,
Cell C | MN
Best regards,
Please find your latest feedback regarding your query:
As discussed, we will proceed with processing your refund of R1135.98 as requested. Please note that the current account amount of R567.99 will still need to be paid by the 30th.
Thank you for confirming your understanding, and we appreciate your cooperation.
Regards,
Cell C | TM
Best regards,
Please find your latest feedback regarding your query:
As discussed, we will proceed with processing your refund of R1135.98 as requested. Please note that the current account amount of R567.99 will still need to be paid by the 30th.
Thank you for confirming your understanding, and we appreciate your cooperation.
Regards,
Cell C | TM
Best regards,