Unhelpfull service at CELL c

Item: Cell C
Rating: 1
Author: Welna C

Trying to get the emergency airtime off my account from last year November....i went from prepaid to a Contract and they keep saying there is NO EMERGENCY AIRTIME outstanding or it will go away automatically and then they keep on sending. me a sms to pay the R26 outstanding mount....

Or they transfer you to the right department and cut you off....i asked them now who else i cn phone to sort out their. Query

Helpful (0)

Replies (2)

Cell C's replyOfficial

23 Aug 2019, 07:14

Good morning Welna

Apologies for the unsatisfactory service received.

We will be in touch to assist with your current challenges.

Regards
DA

Cell C's reply23 Aug 2019, 07:14

Official

Good morning Welna

Apologies for the unsatisfactory service received.

We will be in touch to assist with your current challenges.

Regards
DA

Welna C's updateReviewer Update

01 Sept 2019, 11:23

Cell c phoned back and said they will sort it out and stop sending me sms notifications...
STILL NOT SORTED....STILL GETIING SMS
they have a perfect system to take money from clients on time but can't sort out anything else...
Duplicating if you byuing whatssup gift bundles....on the *147# system....and cant assist with queries if bundles is bought via that...
What is 1 unsatisfied customes gonna do to there year end figures anyway???!!!

Welna C's update01 Sept 2019, 11:23

Reviewer Update