UNHELPFUL, PATRONIZING, AND PLAIN DOWN PATHETIC

<p>Unfortunately, I have 2 sims with cell c - one prepaid , the other contract, both of which are placed in my dual sim phone. On Thursday, 30 May 2016 my prepaid sim suddenly went dead, upon contacting cell c call centre, I was told that there was nothing that could be done on their side, and that I should perform a swim swap. The next day I went to the nearest cell c branch, which is Westwood to purchase a SIM and was told by a very confused young gentlemen that we had to RICA the Sim first, contrary to what the cell centre agent had advised me.</p> <p>Exactly 3 days later, 03 July 2016 I now have the same problem with my contract sim. I went to another cell c branch (Pavilion) - hoping to consult with someone a little more learned in their field of job, as it turned out he was, and he suggested that we perform a swim swop telephonically as its cheaper.</p> <p> You would think that since you pay for their services, that this would be free of charge, sadly not.</p> <p>And so I was back on the line with cell c again, and was assured that an agent would called me shortly. I waited and waited, eventually called back, only to find out that very conveniently so, that the contracts department is closed on the weekend.</p> <p> So I’ve made 4 calls today (Monday) to the customer “care” call centre, and transferred to various unhelpful agents, none of which could actually help, with exception of infuriating by the minute. I spoke to a manager named Sifiso in the contracts department who is probably the most patronizing person I spoke to thus far, as he sighed loudly and repeatedly as if my issue was trivial when I explained that I should not be liable to pay for something that is not as a result of my negligence, and have found on Hello Peter that this has occurred to not only to myself, but quite a few other customers.</p> <p>Despite being with Cell C for years, I can guarantee that once my contract expires, I will never deal with Cell C again. I have never experienced any such problems with any other service provider, and will make it my personal mission to voice and publicize my issue so as to prevent other people from having the same problem.</p>