Unhelpful ***** services

Good day, I received my credit report in April 2021 and found that there was a ********** Cell C contract opened under my name. I tried to contact Cell C telephonically, however their call centre assistance is unavailable for anyone who does not have a Cell C number. I then emailed Customer Services and was asked to email their ***** division, which I did at the end of April and a month later, I still have not received a response. I am getting more and more frustrated by the day as I cannot proceed further by opening a case with SAPS and contacting the credit rating agency in order to clear my credit record. It is really disheartening that as a victim of a crime, Cell C continues to be apathetic to my plight.