Unhelpful at the highest level

<p>I have been a customer of Cell C for many, many years. Each month my debit order goes off without exception. Recently I discovered that Cell C was debiting my account double every month. At first I thought it was once off as I recently upgraded. The following month it happened again. Then I went back into my bank records and discovered that it started in February of 2016 already. I phoned my bank and they told me it was definitely Cell C debiting the extra amount monthly. I phoned Cell C and asked them why, and they said it was because I had not 1, but 2 extra contracts on my name. Which brought the total of contracts I now have with Cell C to a total of 3. Unfortunately I only signed and gave permission for 1 contract. I had no idea there were 2 more contracts and I never signed or agreed to them. Somehow, Cell C authorized another 2 contracts on my name and is debiting it from my bank account. I opened up a case of ***** with Cell C on August 31st 2016. Up to this day at this hour, I have still not heard anything from them. Even though they state that the turnaround time for these cases are only 48hours. I can only phone the normal call centre and they give me the same lame message every time, which is that Cell C is still waiting for the ***** department to listen to the voice recording pertaining to these 2 extra contracts. This I have heard since the 5th of September. The furthest I can go up the ladder is to talk to a manager, and they just tell me the exact same thing. I phoned a so called Supervisor, called Fillemon. I got his number from a manager at Cell C. Fillemon says he no longer works for Cell C. Cell C doesn't even know this? How many ***** cases does Cell C have? I am beginning to think that it must be quite a number of them. They are most unhelpful and most insufficient. If I were to miss only one of my debit orders they would phone me the very next day and hound me for their money. Now that my money is involved I have to be patient with them, but they do not seem in a hurry to solve this matter. Is there anything more I can do, but to spread the news on Hello Peter? It doesn't look that way. I am very disappointed in Cell C, and for some time now it seems that Cell C can no longer compete with the big dogs of the industry. Maybe it is time to switch my cellular provider? And can I advise people not to make use of their services. What a pity, that loyal customers are ignored in this way. Thank You Cell C.</p>