Unhappy with the service.

I cancelled my cellphone contract in July of 2019 with Cell C. I then received confirmation that the contract had been successfully cancelled. Four months down the line, I noticed that my account was still being debited. The cellphone insurance was not cancelled along with the cellphone contract. They continued to debit my insurance premium from my account.

I called their contact center to find out why the insurance premium was not cancelled, but I was transferred from one line to the next, without proper assistance.