TK
Tshegofatso K
1 reviews | Active since Apr 2021
14 May 2025, 13:21
Unhappy with service ; please remove any outstanding balances I don't owe cell c
I recently canceled my contracts with cell c. And I am not happy with how they handled my query. I have been their loyal customer for years now and really disappointed in their customer service 😒 Is like they don't care about customer experience 🙄 at all.
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Replies (1)
Cell C's replyOfficial
14 May 2025, 13:49Dear Tshegofatso,
Thank you for reaching out and sharing your experience with us.
We regret to hear that your cancellation process did not meet your expectations, and we sincerely apologise for any frustration caused.
We regret to hear that your cancellation process did not meet your expectations, and we sincerely apologise for any frustration caused.
We would like to investigate this matter further and ensure a resolution. Please send us a private reply with details of your experience so that we can investigate and assist accordingly.
Your satisfaction is important to us, and we appreciate the opportunity to address your concerns.
Your satisfaction is important to us, and we appreciate the opportunity to address your concerns.
Looking forward to assisting you.
Kind regards
Cell C | NZ
Kind regards
Cell C | NZ
Cell C's reply14 May 2025, 13:49
Official
Dear Tshegofatso,
Thank you for reaching out and sharing your experience with us.
We regret to hear that your cancellation process did not meet your expectations, and we sincerely apologise for any frustration caused.
We regret to hear that your cancellation process did not meet your expectations, and we sincerely apologise for any frustration caused.
We would like to investigate this matter further and ensure a resolution. Please send us a private reply with details of your experience so that we can investigate and assist accordingly.
Your satisfaction is important to us, and we appreciate the opportunity to address your concerns.
Your satisfaction is important to us, and we appreciate the opportunity to address your concerns.
Looking forward to assisting you.
Kind regards
Cell C | NZ
Kind regards
Cell C | NZ