unhappy with service and incorrect information

<p>Hi</p> <p>To whom it may concern.</p> <p>I upgraded my cellc package on Monday at Vangate Mall branch in Athlone, I spoke to a consultant by the name of Shannon, Shannon was not the only one who assisted me, there was a Alfonso and also a Huawei Sales Rep. I enquired about the Sony C4 by Shannon and she could not answer my questions, I then asked her if she can find out, She went to the back and find out for me after I asked her if she can get me the answer. I then left the store to enquire at another store about the Sony C4. At the other store I then found out there is a Huawei P9 plus. I then went back to the CellC store and spoke to Shannon again. I enquired about the Huawei P9 Plus, again Shannon did not know the answer, again I asked her if she can find out. She went to the back again and came to me with an answer. I then decided to take the Huawei P9, Shannon was busy with a other client at the time and a Alfonso the wanted to assist me. I told him it’s okay I want Shannon to assist me as she was the person helping me all the time. I then waited for her. Alfonso came back and said he can assist me and the sale will still go to her, I agreed. While he was assisting me Shannon was done with her client and came to assist me.</p> <p><br /> </p> <p>I saw in the book about our pinnacle deals and I asked her if the Huawei P9 come in that package. She looked on the system and then said know. I found out yesterday that you do get the Huawei p9 on the Pinnacle deals.</p> <p>I also spoke to the Huawei Rep about the P9 and the P9 plus, he explained to me the difference.</p> <p>Yesterday after I told the assistant Mananger that Shannon could not answer any of my questions, the assistant manager told me that Shannon is new and that she came to ask her for the answers.</p> <p><br />to get to the reason for the email, I asked Shannon if the Huawei P9 phone takes two sim cards and the memory card at the same time she said 'YES'.</p> <p>the only thing Shannon showed me about the phone was that it came with a key to open the section where the sim goes in.</p> <p> </p> <p>She opened the package and showed me the phone, the phone was in the deaf mode, she called the Huawei Rep to assist her, he then soft reset the phone.</p> <p>The Rep asked me what application I want on the phone, I then said its okay I will do it myself.</p> <p>When I got home I charged the phone as I am supposed to before using the phone. I then inserted my sim in sim card section 1 and I uploaded apps, then I discovered that the phone does not allow me to put in another sim and my memory card at the same time.</p> <p>it’s either both sims or 1 sim and the memory card.</p> <p>I am not happy with this as the reason I took the phone was because of the 2 sim card option and the memory card, hence why I initially wanted the Sony C4 also.</p> <p>I called CellC customer service on the 4th October 2016 and I was told the franchise is supposed to show me the phone and also tell me everything about the phone, the store did not have one on display, they showed me a dummy phone <br /> <br /> I also spoke to a Nokuphula in the Trade Partner department who advised me to take the phone back to the store and explain my problem and unhappiness.</p> <p>I was at the store yesterday and was assisted by the assistant manager, while the actual manager was standing behind her wrapping a gift for his GF or somebody, at that point I was under the impression that I am speaking to the manager, only when I discovered that is was the assistant manager, while the actual manager stood behind her and did not say a word.</p> <p>I feel that is extremely unprofessional as I requested to speak to the manager.</p> <p> </p> <p>I AM NOT HAPPY WITH THE SERVICE I RECIEVED ON MONDAY THE 3RD BY SHANNON THE CONSULTANT AND ALSO THE SERVICE I RECIEVED ON THE 4TH WHEN I WANTED TO RETURNED THE PHONE.</p> <p> </p> <p> </p> <p>I do not want this phone as i took it out beause i wanted a phone which take 2 simcards and my memory card</p>