LC
Lucian C
1 reviews | Active since Aug 2015
28 Jun 2019, 10:34
Unhappy with incorrect charges from Cell C
I have phoned in numerous times to Cell C, been put through from one department to another, for a whole month, and not one consultant can help with the incorrect charges by Cell C. I had been incorrectly charged in January 2019 , which was rectified after contacting Cell C numerous times and complaining. In May 2019, this incorrect charging (based on a previous contract, which I ended in 2018), was repeated. I contacted Cell C from early June 2019, received several different reference numbers, but with no help!! Its now 28 June 2019. I have been a customer of Cell C for about fifteen years now, but service has never been this bad! I'm not happy that such a large company cant look after its clients better.
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Replies (2)
Cell C's replyOfficial
28 Jun 2019, 11:15Good morning Lucian
We do apologize for the inconvenience caused by this.
Our team will look into the matter and revert back to you.
Regards
DA
We do apologize for the inconvenience caused by this.
Our team will look into the matter and revert back to you.
Regards
DA
Cell C's reply28 Jun 2019, 11:15
Official
Good morning Lucian
We do apologize for the inconvenience caused by this.
Our team will look into the matter and revert back to you.
Regards
DA
We do apologize for the inconvenience caused by this.
Our team will look into the matter and revert back to you.
Regards
DA
LC
Lucian C's updateReviewer Update
01 Jul 2019, 10:24Thank you for contacting me. I have phoned in on Friday and already cancelled my Cell C LTE Contract, mostly due to the consultant informing me that Cell C has already "resolved" and closed my case, without anyone from Cell C contacting me to inform me of this intent! I am, and will remain incenced that Cell C can treat loyal customers like this, and their tardiness in getting back to customers on their complaints/queries.
LC
Lucian C's update01 Jul 2019, 10:24
Reviewer Update
Thank you for contacting me. I have phoned in on Friday and already cancelled my Cell C LTE Contract, mostly due to the consultant informing me that Cell C has already "resolved" and closed my case, without anyone from Cell C contacting me to inform me of this intent! I am, and will remain incenced that Cell C can treat loyal customers like this, and their tardiness in getting back to customers on their complaints/queries.