ZM
Zelia M
1 reviews | Active since Jan 2019
23 Sept 2023, 08:36
Unhappy with Cell C service
I've had my Cell C contract for over 5 years, never skipped a payment. I was retrenched in April which was my last payment to Cell C. I made payment arranged but unfortunately my UIF has not been paid yet. Cell C has blocked my incoming calls & sms's and I missed interviews. When I spoke to one of the consultants she wasn't very helpful when I explained my situation.How does is make sense to suspend incoming calls when I'm NOT paying for it?
Helpful (0)
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Replies (2)
Cell C's replyOfficial
23 Sept 2023, 10:03Dear Zelia Martin,
Thank you for reaching out to us.
We apologize for the unpleasant experience and we are sorry to hear about your retrenchment. Please note that the lines are suspended due to the arrears on the account. Would you like us to assist you with a payment arrangement ? If yes, please provide the number we can contact you on via private reply.
Regards
^GN
Thank you for reaching out to us.
We apologize for the unpleasant experience and we are sorry to hear about your retrenchment. Please note that the lines are suspended due to the arrears on the account. Would you like us to assist you with a payment arrangement ? If yes, please provide the number we can contact you on via private reply.
Regards
^GN
Cell C's reply23 Sept 2023, 10:03
Official
Dear Zelia Martin,
Thank you for reaching out to us.
We apologize for the unpleasant experience and we are sorry to hear about your retrenchment. Please note that the lines are suspended due to the arrears on the account. Would you like us to assist you with a payment arrangement ? If yes, please provide the number we can contact you on via private reply.
Regards
^GN
Thank you for reaching out to us.
We apologize for the unpleasant experience and we are sorry to hear about your retrenchment. Please note that the lines are suspended due to the arrears on the account. Would you like us to assist you with a payment arrangement ? If yes, please provide the number we can contact you on via private reply.
Regards
^GN
ZM
Zelia M's updateReviewer Update
23 Sept 2023, 16:28I made payment arrangements and I am aware that my account is suspended but why suspended services like INCOMING calls and sms's....it's not like I'm paying for incoming calls. Is this my reward for being a loyal customer for years?
ZM
Zelia M's update23 Sept 2023, 16:28
Reviewer Update
I made payment arrangements and I am aware that my account is suspended but why suspended services like INCOMING calls and sms's....it's not like I'm paying for incoming calls. Is this my reward for being a loyal customer for years?