1 reviews | Active since Feb 2015
Unhappy Faithful customer of 3 years
I recently purchased a 3 gig data bundle from CellC through my cell phone banking. As usual once I complete the transaction I get a SMS detailing the expiry of the bundle. There is no notification on expiry during the sale and only after the sale, I receive notification on expiry. This did not concern me as I had always purchased data bundles this way in the past and I received notification SMS that the bundle will expire a year from purchase. This time when I bought the 3gig bundle I received a SMS reflecting that my bundle will expire in 30 days. This was shocking!!!! I immediately phoned CellC to inquire why it expires within 30 days and not a year. After 30minutes of checking the system they finally informed me that because I moved from a contract prepaid top up to a prepaid account, it changes the expiry of my data bundle. I am not sure how true this is, and if it is true, why did CellC not notify or advise me of such a change. If I had known, I would not have bought 3 gigs of data, as I only use 500megs a month. Now I am totally of my budget, because what should have lasted me 6 months, now only lasts me a month. I am contemplating changing my service provider to MTN.
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We have referred this matter to one of our team members for assistance. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
