AU
Andries U
1 reviews | Active since Apr 2018
13 Sept 2023, 19:39
Unhappy customers
My wife and I have been customers of cell c since about 2008. Absolutely no payment has ever been late or unpaid. We have been loyal to our service provider all of this time. We are eligible for an upgrade now. As every other upgrade we go to the store to upgrade only to be told that we don't qualify. We are currently under debt review but still haven't missed any payments nor have we surrendered our cell c account to be placed under debt review. Head office also are not prepared to help us with this upgrade. What is left for us to do in order to get upgraded??? Poor service!!!
Helpful (0)
Replies (1)0
Replies (1)
Cell C's replyOfficial
13 Sept 2023, 20:10Dear Andries Uys
Thank you for contacting Cell C regarding upgrading your contract. Please receive our apologies for the unpleasant experience received thus far, we do understand your frustrations however, as per the new Upgrade process, the law requires us to do a credit and affordability check before an upgrade or new contract can be approved to avoid over indebtedness.
We have reported the matter for further assistance and our team we'll be in touch.
Regards,^MN
Thank you for contacting Cell C regarding upgrading your contract. Please receive our apologies for the unpleasant experience received thus far, we do understand your frustrations however, as per the new Upgrade process, the law requires us to do a credit and affordability check before an upgrade or new contract can be approved to avoid over indebtedness.
We have reported the matter for further assistance and our team we'll be in touch.
Regards,^MN
Cell C's reply13 Sept 2023, 20:10
Official
Dear Andries Uys
Thank you for contacting Cell C regarding upgrading your contract. Please receive our apologies for the unpleasant experience received thus far, we do understand your frustrations however, as per the new Upgrade process, the law requires us to do a credit and affordability check before an upgrade or new contract can be approved to avoid over indebtedness.
We have reported the matter for further assistance and our team we'll be in touch.
Regards,^MN
Thank you for contacting Cell C regarding upgrading your contract. Please receive our apologies for the unpleasant experience received thus far, we do understand your frustrations however, as per the new Upgrade process, the law requires us to do a credit and affordability check before an upgrade or new contract can be approved to avoid over indebtedness.
We have reported the matter for further assistance and our team we'll be in touch.
Regards,^MN