Unhappy customer/Dead Gadget due to software and Ram.

This is my last communication with Cell This shows that you not showing any sense of urgency and willingness to assist your customers.We are the ones paying your Bill's and expecting a good service at the end of the day.Your showing a dont care attitude

Just spoke to your consultant and asked me to come collect the laptop and said if I take it now when I experience the same issue you will be able to refund it exchange it for me of which I'm sceptical about it.The laptop has an insurance as well and you guys are taking it lightly as if it's my fault and it's not.It is proven to you that there a factory fault with the gadget itself.

I paid my installment on monthly basis and dont even considered to use that to go an extra mile to keep your customers happy and satisfied.I cant promise that I will come collect the laptop because I am fed up,and your call centre couldn't assist assist me.

If what your consultant is saying it's TRUE can I have a written and signed confirmation documentation as proof of assurance.

The laptop is also insured and you cant even tell that because your consultant said I wasnt aware.All these information should reflect on your systems when dealing with our queries.I am the manager in a customer services environment and do get applauded by customers and certificates of good service to our clients.This is so different with your organisation as you dont take pleasure in providing good customer services to your clients.

I am willing to go buy a gadget elsewhere at one of your competitors in cash and with insurance as well.I believe I can get a good service and hopefully I will be able to use it without hustles and it will serve the purpose.

Ensure that you dont take advantage of your customers as we pay your Bill's and salaries,without us you dont exist.

I have been polite and patient with you however you seem not to care and cant handle profile queries.

Hope you understand my frustration and will no longer be coming to any of your stores anywhere else for gadgets, I am done and will never advice anyone to do so.Everybody is just complaining about your stores services and staff that you have bad attitude.If you ask them that would they buy a car without an engine and pay for it on monthly basis?they couldn't answer me and this is how I feel about the dead laptop I bought from the Cell C eastgate mall.

Regards

Thabusile Nomsa