JM
Jaquolyn M
1 reviews | Active since Mar 2022
09 Oct 2023, 16:42
Unhappy Customer
Cell C has a poor customer service, on the 29 Mar 2022 I wrote a review complaining about my contract moved from month to month, to full time contract without my permission. Today 09/10/2023 since i have cancelled my contract as it was coming to an end, they telling me month end i am expected to pay almost double of what i was paying monthly because i don't get benefits anymore. Why is that not explained aswel from the beginning of the contract? I am done with Cell C and would not advice anyone to use it.
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Cell C's replyOfficial
09 Oct 2023, 16:50Dear Jaquolyn
Thank you for reaching out to us.
In line with the terms and conditions of the subscriber agreement, you are required to provide a calendar month notice in order to have your contract cancelled on its maturity date.
If this agreement is not cancelled during the contract period or on expiry of the contract period and is not renewed, then this agreement will run for the contract period and then on a month-to-month basis until the agreement is cancelled.
^PN
Thank you for reaching out to us.
In line with the terms and conditions of the subscriber agreement, you are required to provide a calendar month notice in order to have your contract cancelled on its maturity date.
If this agreement is not cancelled during the contract period or on expiry of the contract period and is not renewed, then this agreement will run for the contract period and then on a month-to-month basis until the agreement is cancelled.
^PN
Cell C's reply09 Oct 2023, 16:50
Official
Dear Jaquolyn
Thank you for reaching out to us.
In line with the terms and conditions of the subscriber agreement, you are required to provide a calendar month notice in order to have your contract cancelled on its maturity date.
If this agreement is not cancelled during the contract period or on expiry of the contract period and is not renewed, then this agreement will run for the contract period and then on a month-to-month basis until the agreement is cancelled.
^PN
Thank you for reaching out to us.
In line with the terms and conditions of the subscriber agreement, you are required to provide a calendar month notice in order to have your contract cancelled on its maturity date.
If this agreement is not cancelled during the contract period or on expiry of the contract period and is not renewed, then this agreement will run for the contract period and then on a month-to-month basis until the agreement is cancelled.
^PN