AJ
ASANDA J
1 reviews | Active since Aug 2020
14 Jun 2023, 12:00
Unhappy Customer
Hello
I have been a Cell C customer for years and currently have 3 contracts of which they are all up to date.
I am due for an upgrade and attempted to upgrade over the phone and they requested for ID. I sent it and than they wanted other pages of the ID of which I do not understand as I do an upgrade every. I told the lady I have misplaced my ID and only have a copy. I tied to do a SIM swap on of the numbers over the phone and I am to go instore with my ID as the card has been inactive for 90 days. i have always done my Sim swap over the phone even if the card was not active for 6 months. I am so tired of the run around I always and sim swaps over the phone cause it is more convenient and I do not have time to go instore. I am really unhappy abut this and I just want to cancel all 3 contracts.
Helpful (0)
Replies (22)0
Replies (22)
Cell C's replyOfficial
14 Jun 2023, 12:11Dear Asanda Jordaan
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
Unfortunately we cannot assist with your sim swap and upgrade request without your original ID card / green barcoded book. It is rather advisable that you go redo your ID and once received we can assist accordingly.
Regards,
^TM
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
Unfortunately we cannot assist with your sim swap and upgrade request without your original ID card / green barcoded book. It is rather advisable that you go redo your ID and once received we can assist accordingly.
Regards,
^TM
Cell C's reply14 Jun 2023, 12:11
Official
Dear Asanda Jordaan
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
Unfortunately we cannot assist with your sim swap and upgrade request without your original ID card / green barcoded book. It is rather advisable that you go redo your ID and once received we can assist accordingly.
Regards,
^TM
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
Unfortunately we cannot assist with your sim swap and upgrade request without your original ID card / green barcoded book. It is rather advisable that you go redo your ID and once received we can assist accordingly.
Regards,
^TM
AJ
ASANDA J's updateReviewer Update
14 Jun 2023, 12:16Hi
If you read correctly i do my sim swaps over the phone and always have done it that way. Even if my sim cards were not active for 6 months they assisted me. Now they are telling me its been inactive for 90 days of which they never had a problem doing it before. So do not tell me about redo doing my ID as thus was never requested before by your own customer service consultants. Hence I'd rather cancel all 3 contracts
If you read correctly i do my sim swaps over the phone and always have done it that way. Even if my sim cards were not active for 6 months they assisted me. Now they are telling me its been inactive for 90 days of which they never had a problem doing it before. So do not tell me about redo doing my ID as thus was never requested before by your own customer service consultants. Hence I'd rather cancel all 3 contracts
AJ
ASANDA J's update14 Jun 2023, 12:16
Reviewer Update
Hi
If you read correctly i do my sim swaps over the phone and always have done it that way. Even if my sim cards were not active for 6 months they assisted me. Now they are telling me its been inactive for 90 days of which they never had a problem doing it before. So do not tell me about redo doing my ID as thus was never requested before by your own customer service consultants. Hence I'd rather cancel all 3 contracts
If you read correctly i do my sim swaps over the phone and always have done it that way. Even if my sim cards were not active for 6 months they assisted me. Now they are telling me its been inactive for 90 days of which they never had a problem doing it before. So do not tell me about redo doing my ID as thus was never requested before by your own customer service consultants. Hence I'd rather cancel all 3 contracts
AJ
ASANDA J's updateReviewer Update
14 Jun 2023, 12:18You have no problem deducting my money knowing very well that its been inactive and when I want to do a sim swap that is when you know that the card has been inactive therefore I can not be assisted over the phone
AJ
ASANDA J's update14 Jun 2023, 12:18
Reviewer Update
You have no problem deducting my money knowing very well that its been inactive and when I want to do a sim swap that is when you know that the card has been inactive therefore I can not be assisted over the phone
AJ
ASANDA J's updateReviewer Update
14 Jun 2023, 12:22I sent the ID copy they requested so what is the problem doing the upgrade and I do not remember being asked for an ID doing a sim swap over the phone nor the upgrade
AJ
ASANDA J's update14 Jun 2023, 12:22
Reviewer Update
I sent the ID copy they requested so what is the problem doing the upgrade and I do not remember being asked for an ID doing a sim swap over the phone nor the upgrade
AJ
ASANDA J's updateReviewer Update
14 Jun 2023, 12:40FUNNY HOW THEY HAVE HELPED ME BEFORE WHEN IT WAS INACTIVE FOR OVER 90 DAYS
AJ
ASANDA J's update14 Jun 2023, 12:40
Reviewer Update
FUNNY HOW THEY HAVE HELPED ME BEFORE WHEN IT WAS INACTIVE FOR OVER 90 DAYS
AJ
ASANDA J's updateReviewer Update
14 Jun 2023, 12:42AND I HAVE NEVER EVEN USED THE NUMBER FOR THE PHONE UPGRADE SINCE I GO THE PHONE FEW YEARS BACK BUT THE UPGRADE WAS DONE IN 2021
AJ
ASANDA J's update14 Jun 2023, 12:42
Reviewer Update
AND I HAVE NEVER EVEN USED THE NUMBER FOR THE PHONE UPGRADE SINCE I GO THE PHONE FEW YEARS BACK BUT THE UPGRADE WAS DONE IN 2021
AJ
ASANDA J's updateReviewer Update
14 Jun 2023, 12:42I HOPE YOU WILL NOT REQUWT FOR MY ID WHEN I AM CANCELLING THE CONTRACTS
AJ
ASANDA J's update14 Jun 2023, 12:42
Reviewer Update
I HOPE YOU WILL NOT REQUWT FOR MY ID WHEN I AM CANCELLING THE CONTRACTS
Cell C's replyOfficial
14 Jun 2023, 12:49We apologize for the inconvenience caused, however process needs to be followed in order for us to effectively assist.
Regards,
^TM
Regards,
^TM
Cell C's reply14 Jun 2023, 12:49
Official
We apologize for the inconvenience caused, however process needs to be followed in order for us to effectively assist.
Regards,
^TM
Regards,
^TM
AJ
ASANDA J's updateReviewer Update
14 Jun 2023, 13:05whatever
AJ
ASANDA J's update14 Jun 2023, 13:05
Reviewer Update
whatever
AJ
ASANDA J's updateReviewer Update
14 Jun 2023, 13:05its when it suits u guys
AJ
ASANDA J's update14 Jun 2023, 13:05
Reviewer Update
its when it suits u guys
AJ
ASANDA J's updateReviewer Update
14 Jun 2023, 13:20I flippen sent the ID copy what more do you want. Hy **** you mani
AJ
ASANDA J's update14 Jun 2023, 13:20
Reviewer Update
I flippen sent the ID copy what more do you want. Hy **** you mani
AJ
ASANDA J's updateReviewer Update
14 Jun 2023, 13:22I won't do that I will just cancel and take my ID copy to another company you can keep your upgrades
AJ
ASANDA J's update14 Jun 2023, 13:22
Reviewer Update
I won't do that I will just cancel and take my ID copy to another company you can keep your upgrades
AJ
ASANDA J's updateReviewer Update
14 Jun 2023, 13:34 ***
AJ
ASANDA J's update14 Jun 2023, 13:34
Reviewer Update
***
AJ
ASANDA J's updateReviewer Update
14 Jun 2023, 14:02 asanda jordaan <***> | Mon, May 15, 4:41 PM | |
to Teboho
Hi Teboho
to Teboho
Hi Teboho
AJ
ASANDA J's update14 Jun 2023, 14:02
Reviewer Update
asanda jordaan <***> | Mon, May 15, 4:41 PM | |
to Teboho
Hi Teboho
to Teboho
Hi Teboho
Cell C's replyOfficial
14 Jun 2023, 14:04Kindly be advised that we unfortunately cannot assist from our end, please refer to the nearest Cell C store with your ID once received.
Regards,
^TM
Regards,
^TM
Cell C's reply14 Jun 2023, 14:04
Official
Kindly be advised that we unfortunately cannot assist from our end, please refer to the nearest Cell C store with your ID once received.
Regards,
^TM
Regards,
^TM
AJ
ASANDA J's updateReviewer Update
14 Jun 2023, 14:07Arg its ok you guys just want to make more money out of this coz you know when we go instore we pay more.
AJ
ASANDA J's update14 Jun 2023, 14:07
Reviewer Update
Arg its ok you guys just want to make more money out of this coz you know when we go instore we pay more.
Cell C's replyOfficial
14 Jun 2023, 14:09We apologize for the inconvenience caused, however process needs to be followed in order for us to effectively assist.
Regards,
^TM
Regards,
^TM
Cell C's reply14 Jun 2023, 14:09
Official
We apologize for the inconvenience caused, however process needs to be followed in order for us to effectively assist.
Regards,
^TM
Regards,
^TM
AJ
ASANDA J's updateReviewer Update
14 Jun 2023, 14:09So you been saying
AJ
ASANDA J's update14 Jun 2023, 14:09
Reviewer Update
So you been saying
Cell C's replyOfficial
14 Jun 2023, 14:11Please visit the nearest Cell C store for assistance.
Regards,
^TM
Regards,
^TM
Cell C's reply14 Jun 2023, 14:11
Official
Please visit the nearest Cell C store for assistance.
Regards,
^TM
Regards,
^TM
AJ
ASANDA J's updateReviewer Update
14 Jun 2023, 14:11 Cell C's reply:
14 Jun 2023, 13:25
Kindly confirm the email address, you sent your ID copy to.
^PN
Cell C's reply:
14 Jun 2023, 14:00
Please confirm the date & time you sent it.
^PN
Cell C's reply:
14 Jun 2023, 14:04
Kindly be advised that we unfortunately cannot assist from our end, please refer to the nearest Cell C store with your ID once received.
Regards,
^TM
14 Jun 2023, 13:25
Kindly confirm the email address, you sent your ID copy to.
^PN
Cell C's reply:
14 Jun 2023, 14:00
Please confirm the date & time you sent it.
^PN
Cell C's reply:
14 Jun 2023, 14:04
Kindly be advised that we unfortunately cannot assist from our end, please refer to the nearest Cell C store with your ID once received.
Regards,
^TM
AJ
ASANDA J's update14 Jun 2023, 14:11
Reviewer Update
Cell C's reply:
14 Jun 2023, 13:25
Kindly confirm the email address, you sent your ID copy to.
^PN
Cell C's reply:
14 Jun 2023, 14:00
Please confirm the date & time you sent it.
^PN
Cell C's reply:
14 Jun 2023, 14:04
Kindly be advised that we unfortunately cannot assist from our end, please refer to the nearest Cell C store with your ID once received.
Regards,
^TM
14 Jun 2023, 13:25
Kindly confirm the email address, you sent your ID copy to.
^PN
Cell C's reply:
14 Jun 2023, 14:00
Please confirm the date & time you sent it.
^PN
Cell C's reply:
14 Jun 2023, 14:04
Kindly be advised that we unfortunately cannot assist from our end, please refer to the nearest Cell C store with your ID once received.
Regards,
^TM
Cell C's replyOfficial
14 Jun 2023, 14:12Please visit the nearest Cell C store for assistance.
Regards,
^TM
Regards,
^TM
Cell C's reply14 Jun 2023, 14:12
Official
Please visit the nearest Cell C store for assistance.
Regards,
^TM
Regards,
^TM
AJ
ASANDA J's updateReviewer Update
14 Jun 2023, 14:14 Cell C's reply:
14 Jun 2023, 14:12
Please visit the nearest Cell C store for assistance.
Regards,
^TM
14 Jun 2023, 14:12
Please visit the nearest Cell C store for assistance.
Regards,
^TM
AJ
ASANDA J's update14 Jun 2023, 14:14
Reviewer Update
Cell C's reply:
14 Jun 2023, 14:12
Please visit the nearest Cell C store for assistance.
Regards,
^TM
14 Jun 2023, 14:12
Please visit the nearest Cell C store for assistance.
Regards,
^TM