Unhappy Customer

I’m once again feeling incredibly frustrated with Cell C. I've been a loyal customer for 14 years, yet I continue to experience recurring issues with my contract line.

Yesterday, I purchased the 2GB+2GB data bundle for R35. Typically, I receive notifications regarding my data usage, but this time, I received none. Within just 3 hours, all 4GB of data was depleted without warning.

I attempted to contact customer service four times. Each time I was connected to an agent, the call was abruptly terminated, and I was immediately directed to the service rating prompt — to which I gave the lowest score. It’s disappointing that after four failed attempts, not one agent followed up or made the effort to call me back, especially if the issue was on your end.