Unhappy Customer- Cell C

Good Day

My name is Asanda and i have a contract with Cell C. I did an upgrade over the phone on the 12 March 2021 and the lady that was asisting me mentioned towards the call that i will e paying for 2 contracts until my old contract end. before i could agree with the terms and conditions she had already upgraded my sim card. I than requseted that the upgrade be cancelled same day. It took Cell C to cancel the upgrae over a month. I received an sms on the 23 April that it has been reversed. I kept in contacting with Cell c that i was not put on my old contract. My normal bill is about R530 or so. But in May an amounht of R700 and odd was deducted and June they deducted R1043. I am not getting any assistance no fedback is been given to me instaed i get the same answer that my case is with Fianance. If Cell C can se that the mess up is on their side why are they not refunding my money but instead they contine billing for a contract i reversed.

I am very upset as this is almost the 2 month communicating with Cell C but i am not geting no assitance. I have opte to cancel this contrct now because i am tired of being outt of budget.